Returning Candidate?

Director, Global HR Compliance

Director, Global HR Compliance

Job ID 
Posted Date 
Human Resources

More information about this job


The position is responsible for directing the development of HR related policies, procedures and processes, and manages the department auditing function to defines risks and finds opportunities to implement and deliver tailored training to meet the business compliance needs. This position is a member of the Global HR Compliance team and plays a significant role in the development and execution of the Global HR Compliance program.    


  • Adheres to SYKES policies on ethics and integrity.
  • Supports development of the Global HR Compliance team and Global Human Resources strategies, plans and policies in alignment with business objectives.
  • Leads the Global HR Compliance team’s oversight and involvement in the design, implementation and update of HR-related policies, processes and procedures to support the continuous improvement of HR compliance and to promote business efficiencies.
  • Develops and oversees the implementation of HR initiatives, including Standards of Conduct Certification, the Core Principles Communication Campaign, and other required compliance projects.
  • Collaborates with internal employment counsel on significant employment-law related projects and initiatives conducting needs analysis, necessary resources, current state testing, and resolution to ensure compliance with federal and state employment laws and regulations.
  • Supports Global Human Resources compliance objectives in such areas as reasonable accommodations, pre-employment screening procedures, timekeeping, and training.
  • Collaborates with other business units concerning compliance requirements and procedures, as well as identifies process improvements to assist with implementing changes, reducing errors and increasing data/reporting reliability.
  • Partners with multiple business units regarding HRIS Governance tasks, including reviews and approvals of change requests to ensure compliance requirements are met.
  • Consults with Human Resources and Operations Leaders on a variety of subjects including anticipation and planning for changing Human Resource team needs; assessing and recommending improvements for HR programs, practices and processes; providing subject matter expertise on conflict resolution as well as other HR initiatives.
  • Identifies training needs and training gaps through the auditing function in close cooperation with HR and Business Partners.
  • Designs, develops and continuously evaluates custom training materials to deploy HR policies and procedures effectively, including online modules, guides, presentations and aids.
  • Plans training course and sessions and manages and monitors the assigned training budget.
  • Analyses and identifies trends to maximize HR policy and procedure training needs and formulate appropriate recommendations of action plans.
  • Evaluates the effectiveness and relevance of training, training materials and make appropriate changes.
  • May perform other additional duties and responsibilities as assigned.






Bachelor’s Degree required and more than 5 years of combined Human Resources, policy and process development, internal controls, training, and project management experience; or any equivalent combination of related training/education and experience required. SPHR or GPHR certification preferred.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General understanding of HR fundamentals; strong consulting, investigation, remediation, and presentation skills.
  • Ability to use business acumen, interpersonal and verbal communication skills to create and maintain collaborative working relationships with internal colleagues, including HR Compliance team members, HR colleagues, and leadership, as well as external constituencies, such as outside counsel, vendors, and government agency representatives.
  • Ability to synthesize complex or diverse information from a variety of sources; independently identify, investigate and resolve problems in a timely manner.
  • Able to multi-task, take initiative and work well independently in a fast-paced work environment.
  • Strong written and verbal communication skills.
  • Demonstrates accuracy and thoroughness; look for ways to improve and promote quality.
  • Strong knowledge of training processes and procedures.
  • Experience in developing and optimizing processes.
  • Accepts responsibility for own actions; follows through on commitments.
  • Ability to maintain discretion in recognizing, protecting and adhering to absolute confidentiality of highly sensitive or controversial information.
  • Strong Microsoft Office skills, especially with Excel, PowerPoint and Word, as well as strong internet and web-based software skills.
  • Ability to create and maintain databases including manipulating and extracting data for spreadsheets, and producing compliance-related reports.
  • High level of numeric proficiency.
  • Travel required up to 50%.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to speak and listen.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.



Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer.  SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.



The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.