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Human Resources Director (Strategic HR Business Partner)

Human Resources Director (Strategic HR Business Partner)

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Posted Date 
Human Resources

More information about this job


This position has responsibility for supporting the effective HR administrative operations of the U.S. and or Canada Call Centers, including Retention, Union Avoidance, Worker’s Compensation, HR Practices, Affirmative Action Compliance, Employment Law Compliance, Safety & Security Compliance, Management Consulting, Management Selection, Employee Relations, Career Development/ Succession Planning, Employment/Compensation/Benefits/HRIS/Payroll Administration, and Sarbanes Oxley Compliance.  Responsible for evaluating and identifying needs within the Americas organization, which interfere with the achievement of organizational goals.  Implements human resources policies and programs, consistent with established corporate guidelines.  Facilitates improvements in organizational performance by partnering with appropriate departments and/or individuals to develop and implement effective solutions.



  • Adheres to SYKES policies on ethics and integrity.
  • Provides guidance to Area HR Managers and operations leaders on a variety of subjects, including anticipating and planning for changing human resources needs, assessing and recommending improvements for HR programs, practices, and processes, providing advice on labor law and conflict resolution issues, as well as other planning initiatives.
  • Ensures optimum conditions exist to retain, motivate, and reward employees needed to achieve company strategic goals and objectives.
  • Directly manages and provides leadership direction and consultation to Area HR Managers. Assists with developing and evaluating their performance against organizational goals.
  • Works with Area HR Managers to implement employee relations initiatives to create a positive work environment and provide consistent application in addressing employee relations issues.
  • Monitors performance levels of the organization and assists management in developing performance improvement plans.
  • Develops, implements, and supports Company policies, procedures, and programs, and ensures management personnel are properly trained to ensure consistent application and compliance.
  • Monitors career development and succession planning initiatives to motivate and retain key employees.
  • Analyzes and assesses trends in turnover, worker’s compensation, employee grievances/ EEOC charges, and other critical Human Resources key performance indicators in order to recommend and implement improvement measures.
  • Assists operations and provides guidance to Area HR Managers in the investigative process for employee grievances and complaints.
  • Consults with management on labor issues to minimize risk and future litigation of the company.
  • Consults and works closely with Corporate HR teams such as Compensation, Benefits, HRIS etc.
  • Monitors and works closely with corporate compliance and Area HR Managers to maintain Sarbanes Oxley compliance.
  • Ability to proactively move from strategic to tactical initiatives in a fast paced environment.
  • Serves as a resource to the Area Operations Directors for strategic HR initiatives and issues.
  • Manages the strategic planning and implementation of new site openings from a HR standpoint including initial labor market analysis, sourcing, screening and the selection process.
  • May perform other additional duties and responsibilities as assigned.



Bachelor’s degree in Human Resources or related field is required. Must have 6+ years progressive Human Resources experience, including employee relations, training and development, employment legislation, union avoidance, recruitment/retention programs, and administration of compensation, benefits, and HRIS. HR Certification a plus.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Extensive travel is required.
  • Ability to work collaboratively and develop solid working partnerships with senior level clients, as well as HR colleagues.
  • Excellent project management skills, including ability to handle multiple priorities.
  • Must be literate in MS Office and business related PC programs.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.



Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity and affirmative action employer.  SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.



The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.