This position is responsible for all aspects of human resources and personnel management within U.S. Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to SYKES policies on ethics and integrity.
Support Operations/Center’s compliance with state/federal employment laws, corporate HR policies, and the support Operations/center’s personnel policies, procedures, and guidelines.
Responsible for the identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee morale.
May provide thorough & timely employee benefits orientation and enrollment to new-hires and management training to new management staff.
Responsible for the Operations/center’s compliance with all state and federal employment and benefit laws.
Responsible for ensuring the application of all company policies and procedures within the site.
Acts upon and oversees the thorough and impartial investigation of all reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.
Maintains records and reports concerning on-the-job injuries and workers compensation.
Assist in unemployment claims administration and may represent the company at unemployment compensation hearings.
Responsible for all employment records being well documented, accurate, maintained, and retrievable.
Continually and proactively coaches and counsels the Operations/center’s management staff on thorough and timely employment record documentation.
Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives.
Continually monitors, assesses progress, and recommends or takes action, as necessary, to keep positive perceptions within the center.
Responsible for required management training as designated by Leadership.
Assures that the Operations/Center’s training practices provide equal opportunity to trainees.
Proactively identifies areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits,
Proactively ascertains future employment needs and challenges through analysis of historical data, employment trends, Account Manager Communication, and awareness of the local/ regional employment climate.
May perform other additional duties and responsibilities as assigned.
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B. A.) and four year’s related experience required; or a combination of education and call center experience. PHR certification preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong management and leadership skills
Strong training and mentoring skills
Strong PC skills; Microsoft Office & Lawson, a plus
Excellent communication, organizational skills, and ability to meet deadlines
Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.
Possesses strong conflict resolution and mediation skills.
Outstanding oral and written communication and interpersonal skills
Discretion and confidentiality required
Strong attention to detail and problem solving skills
Knowledge of labor laws & regulations
Proven ability to manage multiple tasks and demonstrate flexibility
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity and affirmative action employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.