This position serves as a member of the Global HR Compliance team. The position assists in the implementation and maintenance of company HR compliance programs, as well as in the defense of employment related claims and disputes. The position works closely with HR partners, the Legal Department, outside counsel and other professionals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to SYKES policies on ethics and integrity.
- Assist with management of employment litigation matters, including document collection, review and organization.
General support for employment litigation and compliance as needed, including administration and management of e discovery tools and processes.
Support all legal compliance processes, including internal and external legal compliance documentation collection, preparation, review, and organization.
Research emerging compliance issues, collect, analyze and track compliance-related data, and prepare resource materials.
Assist with designing and implementing new processes and procedures to support the continuous improvement of legal compliance processes and promote efficiencies.
Responsible for managing e-billing, matter management and analytics in Serengeti system.
Manage and maintain legal compliance databases and shared sites.
Establishes and maintains records of file/document retention schedules, oversees and authorizes document destruction, and ensures that appropriate documents are indexed, archived, and properly stored.
Organize in-person and online legal compliance training for internal teams.
Assist with management of various regulatory, litigation, and investigation matters.
Assists with the development, monitoring, management and data analysis necessary to prepare Affirmative Action Programs.
Provide administrative support to the Sr. Director Global HR Compliance/Employment Counsel; may be called upon to provide additional support to the Department.
Plan, organize and manages Global HR Compliance team projects as required for full implementation of project goals and objectives, including identification of necessary resources and project team members.
Designs and maintains project materials, including project plan, charter, timeline, and project management software updates.
Facilitates regular stakeholder and project team meetings and communications, including scheduling, development and circulation.
Supports effective and on-going communication with individuals involved directly or indirectly with team projects.
- May perform other additional duties and responsibilities as assigned.
EDUCATION and/or EXPERIENCE:
Paralegal Certification, Associate’s or equivalent degree in Paralegal Studies required and 3-5 years related experience and/or training. Previous HR/Employment Law experience preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience using business acumen, interpersonal and communication skills to create and maintain collaborative working relationships with senior administrators and a diverse group of constituents including Global HR Compliance team members, HR colleagues, and leadership, as well as external constituencies, such as outside counsel, vendors, and government agency representatives.
Experience maintaining discretion in recognizing, protecting and adhering to absolute confidentiality of highly sensitive or controversial information
Experience using writing, editing and proofreading skills to produce policy-related documents and documents that summarize issues such as complaints, investigative findings, memoranda of understanding and other reports and documents.
Experience researching complex issues related to whistleblower regulations and policy, whistleblower retaliation, Title IX, Title VII, the Americans with Disabilities Act, affirmative action etc.
Must be able to effectively plan, organize and manage projects with minimal oversight.
Must possess strong reading comprehension, written and verbal communication skills.
Ability to synthesize complex or diverse information from a variety of sources; independently identify and resolve problems in a timely manner.
Ability to prepare basic financial reports, budgets, forecasts and accruals.
Must be able to follow instructions, respond to direction, and commit to long hours of work when necessary to reach goals.
Must demonstrate accuracy and thoroughness; look for ways to improve and promote quality.
Accepts responsibility for own actions; follows through on commitments.
Strong Microsoft Office skills, especially with Excel, PowerPoint and Word, as well as strong internet and web-based software skills. Ability to create and maintain databases including manipulating and extracting data for spreadsheets, and producing compliance-related reports.
Ability to distill results, analysis, and recommendations into written memoranda
Strong problem solving, decision-making, reporting, communication and time management skills
Must be able to multi-task, take initiative and work well independently
PHYSICAL DEMANDS: Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Additionally, all employees world-wide are responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an equal employment opportunity and affirmative action employer. We strive to treat all applicants and employees with respect and dignity. Our diverse workforce provides many benefits, including creativity, variety in approaches to problem solving, and the ability to work effectively in our diverse markets. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability.
While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.