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Sr Director, Global Employment Compliance

Sr Director, Global Employment Compliance

Job ID 
Posted Date 
Legal, Real Estate and Other

More information about this job



Under senior leadership direction, this position leads US federal, state and local HR related litigation and employee relations matters on a first chair basis or through the oversight of outside counsel. Responsible for assessing, implementing, and maintaining programs, policies, and practices to ensure that Sykes’ US Operations are in compliance with US federal, state and local HR related legal/regulatory policy and reporting regulations. Develops and oversees Sykes’ HR Compliance Program for US Operations to identify risk, ensure adherence with all applicable US federal, state and local HR related legal/regulatory and compliance requirements. Proactively tracks US federal, state and local HR related laws and regulations that affect the organization's policies, recommends proactive solutions and leads implementation efforts necessary to changes policies, procedures and internal controls.  Demonstrates expertise in a variety of US federal, state and local HR related legal concepts, practices, and procedures (for example, FMLA, ADA, Title VII, FLSA, WARN,), relying on extensive experience and judgment to plan and accomplish goals. Proactively partners with all relevant business unit and operations personnel regarding all relevant activities/initiatives. 



Adheres to SYKES policies on ethics and integrity.


  • Leads US federal, state and local HR related litigation and employee relations matters on a first chair basis or through the oversight of outside counsel.
  • Assists in the development, implementation, and evaluation of Sykes’ HR Compliance Program for US Operations. 
  • Assists in the assessment, implementation and maintenance of US federal, state and local HR related policies and procedures to reduce the risk of violation of company policies and applicable law.
  • Assists in the communication and visibility of Sykes’ HR Compliance Program for US Operations at all levels within Sykes.
  • Assists in the development of annual Audit Plan with Internal Audit Department as it relates to US Operations to ensure compliance with US federal, state and local HR related policies/procedures/key risk areas.  Directs remedial action as necessary.  
  • Assists in the assessment, development and implementation of effective, efficient and necessary training/education resources to applicable functional US areas.
  • Ensures that all Sykes US HR managers and their teams understand the scope of relevant laws and regulations and how to operate the business within legal boundaries.
  • Available to service and support US Operations on a real time basis, including travel as necessary (20-25%).
  • May perform other additional duties and responsibilities as assigned.




  • Juris Doctorate required.
  • Minimum of seven (7) to ten (10) years of US federal, state and local HR legal experience working for a large law firm, employment law boutique or multistate company.
  • Extensive experience and knowledge providing US federal, state and local HR law counseling and guidance on day-to-day operational and compliance issues, policies and processes (significant wage & hour law and/or federal contractor regulatory experience a plus).
  • Extensive first or second chair experience in US federal, state and local HR litigation and agency discrimination charge management including class action litigation.
  • Extensive experience managing employee relations and internal investigations matters.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Exceptional ability to provide proactive, business-oriented guidance that reflects Sykes’ culture, risk tolerance and strategic goals.
  • Exceptional decision and judgment making skills in assessing issues, risk and solutions.
  • Exceptional presentation, communication, and teamwork skills.
  • Exceptional ability to successfully work as a team member and/or lead team efforts in a cross-functional, matrixed environment.
  • Exceptional writing skills to convey impactful, business focused messaging to relevant audience.
  • Excellent leadership skills.
  • Proficiency at Microsoft Office suite.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to speak and listen.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.



Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer.  SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.



The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.